Service Delivery

We provide Free and optional Premium listings. Depending on the plan and listing type, Premium may include enhanced visibility, photo galleries, wine or tour information, events and experiences, booking links or integrations, review replies and visitor analytics. Featured placement may be a separate add-on. The plan description and checkout terms identify the features and price you are buying.

The service is delivered online through the published listing and owner account. No physical goods are shipped and no courier or physical delivery fee applies. Subscription management and owner tools are accessed on the website; our mobile apps are for visitors.

Create an account on the website and either claim an existing listing or submit a new farm or tour-operator listing. Existing listing claims require verification before management access is granted. New farm listings may require approval before appearing publicly.

We aim to review complete listing and ownership requests within two business days. Requests needing further information or verification may take longer; we will contact you if more information is needed. A submitted request or pending payment does not itself confirm that a listing has been approved.

For an approved listing, paid Premium features are normally activated automatically once our payment provider confirms a successful subscription payment, or when an eligible trial is started. A return from the payment screen alone is not proof that payment has been confirmed.

Where payment confirmation or listing verification is outstanding, activation may be delayed. If your paid service is not available within two business days after both successful payment confirmation and any required listing approval, email us with your account and transaction details. We will investigate and arrange activation or an appropriate remedy under our Refund and Cancellation Policy.

Trial duration, the first charge date, billing cycle and renewal amount are presented for the specific listing before authorisation. Free listings do not require a paid subscription.

Sign in to your owner dashboard on the website to manage the supported listing information, photos, events, reviews and subscription features for your plan. Your public listing is delivered through its Winelands Atlas listing page.

You are responsible for supplying accurate information and content you are authorised to use. Certain material changes, ownership changes or restricted fields may require verification or help from our team. If you cannot access a paid feature, contact us so we can investigate.

Subscriptions are billed monthly or annually according to the option and terms you authorise at checkout. The selected features remain available for the paid period or eligible trial, subject to the Terms of Use.

You can cancel renewal through the subscription panel on the website or contact us for help. Access normally continues through the paid period or remaining trial, then the listing returns to the Free plan. See the Refund and Cancellation Policy for refund requests and any applicable statutory early-termination rights.

Visitors book tastings, restaurant meals, accommodation, tours and events directly with the relevant business by phone, email, its website, Dineplan or the organiser's ticketing provider. Winelands Atlas does not currently accept those bookings or collect payments on behalf of third-party businesses.

The supplier is responsible for availability, booking confirmation, fulfilment, delivery of the experience and its cancellation/refund arrangements. Links and integrations do not make Winelands Atlas the supplier of that experience.

Gift experiences are currently coming soon. We do not currently sell or deliver gift vouchers. We will publish the relevant voucher terms and delivery arrangements before any voucher sales begin.

Online access depends on internet connectivity and the availability of the website, payment provider and other relevant third-party systems. Maintenance or technical problems may temporarily affect access. We aim to resolve service problems promptly and will advise you of material delays affecting delivery.

A listing subscription does not guarantee a particular number of visitors, enquiries, bookings or sales. If the paid service itself is not supplied as agreed, contact us for assistance; your rights under applicable South African law and our Refund and Cancellation Policy remain available.

For activation, listing or subscription support, contact Winelands Atlas using the details below. We aim to acknowledge support requests within two business days. Business days mean Monday to Friday, excluding South African public holidays.

Current plans are described on the wine-farm and tour-operator listing pages. Read this page with our Terms of Use, Privacy Policy and Refund and Cancellation Policy.