Refund and Cancellation Policy

A subscription pays for the Winelands Atlas listing features and promotional services described in the plan you select. It does not pay for a tasting, meal, tour, accommodation, event ticket or other service supplied by a listed business. The price, billing cycle, any trial, first payment date and renewal amount are shown before you authorise a subscription.

You may cancel your subscription at any time without a cancellation penalty. Sign in to your owner account on the website, open the relevant listing in your dashboard and use Cancel Subscription or Cancel Trial in the subscription panel. You can also email us from the address associated with your account if you need help or the cancellation option is unavailable.

Cancellation stops future renewals. Premium access normally continues until the end of the period already paid for, or the remaining free trial, after which the listing returns to the Free plan. Your confirmation or dashboard will show the applicable end date. Cancelling a subscription does not automatically delete your account or remove your basic public listing; contact us if you also want either removed.

A renewal already processed before cancellation is assessed under the refund provisions below. If a payment is taken in error after cancellation has become effective, contact us so we can investigate and refund any amount incorrectly collected.

Subscriptions may be billed monthly or annually, as selected at checkout. Cancelling renewal normally does not produce an automatic refund for the unused part of the current paid period because access remains available until that period ends.

This does not remove any statutory right to terminate a fixed-term agreement early or recover prepaid amounts that must be returned. If you want the service to end earlier and seek a refund for unused prepaid time, tell us so that we can assess the applicable rights and amount due. We do not impose a cancellation penalty.

Creating a free account or claiming a free listing does not itself authorise a charge. Any Premium trial is subject to the eligibility, duration and billing terms presented for that listing. A trial without an authorised paid subscription expires to the Free plan unless you choose to continue on a paid plan.

If you have authorised recurring payments, cancel before the stated first payment date to prevent the first charge. Cancelling during a trial does not generate a refund where no payment has been taken.

Contact us about duplicate or incorrect charges, a paid service that was not activated, a service not supplied as agreed, or a charge you do not recognise. We will investigate the transaction and the service supplied. Where required by applicable law, we will remedy the service failure or provide an appropriate full or partial refund, taking account of the extent of the failure.

A change of mind after paid service has begun does not automatically entitle you to a refund outside any applicable statutory rights. A particular number of visitors, enquiries, bookings, sales or a fixed search ranking is not guaranteed by a listing subscription. This does not limit your rights if we fail to supply the features or services we agreed to provide.

Where the Electronic Communications and Transactions Act 25 of 2002 applies to your transaction, qualifying consumers may cancel an online service agreement without reason or penalty within seven days after the agreement is concluded, subject to the Act's exceptions. We will explain any exception we rely on; simply visiting this website does not waive your rights.

Any rights that apply under the Consumer Protection Act 68 of 2008, including applicable rights concerning early termination, direct-marketing transactions, prepaid amounts and the quality of services, are preserved. Nothing in this policy excludes a right or remedy that cannot lawfully be excluded. Any statutory refund deadline takes precedence over our administrative process.

Email info@winelandsatlas.co.za with your account email address, farm or tour-operator name, subscription or transaction reference if available, payment date and amount, and a short explanation of your request. Please do not send card numbers, passwords or banking login details.

We aim to acknowledge requests within two business days and will explain the outcome and any refund calculation in writing. Approved refunds are normally initiated within seven business days, or sooner where a statutory deadline requires it. Refunds are made through the original payment method where supported; if a secure alternative is needed, we will agree it with you. The time taken for a refund to appear depends on the bank and payment provider.

Winelands Atlas currently directs visitors to book and pay the relevant business or its booking/ticketing provider directly. We do not collect booking payments on behalf of farms, venues, tour operators or other third parties. Cancellation and refund requests for those purchases must be addressed to the supplier, subject to your applicable legal rights.

Gift experiences are currently coming soon and vouchers are not available for purchase. Separate gift-voucher terms, including redemption, delivery and refund arrangements, will be published before any voucher sales begin.

For subscription cancellation or refund assistance, contact Winelands Atlas at the email or telephone number below. Business days mean Monday to Friday, excluding South African public holidays. Read this policy with our Terms of Use and Service Delivery information.